User manual 3.0
4. Follow up on created claims
This manual is an overview of the Web Warranty application and describes in short the main features, from a dealer’s point of view.
A dealer can
perform the following tasks within the application:
q
Create
claim
q
Send
claim
q
View
claim status (Approval status)
q
Search
claims
q
Create
reports
q
Create
consumer information
q
View
parts in return list
The working
process for a dealer can be divided in mainly two tasks:
q
Create
and send claims
q
Follow
up on created claims
These
processes are described below.
On the page Claim basket the process Create
claim is started with Find registered product or Register Claim.
Find
registered product:
1. Search the product in the product registration database by entering the serial no, product no or model.
a. If you receive one answer verify that the owner is correct. Click on the button “Confirm and create claim”.
b. If you receive many answers, choose the correct owner and click on the button “Create Claim”.
c. If you received no answer use the option Register product
Register
product:
1. Search the product no by entering product no or model:
a. Choose the product and fill in the Serial no, click Next.
b. Register the owner, date sold and Price if applicable, click Next.
c. Register personal information of the owner, click Next.
2.
In the Claim registration
enter the following information:
Claim Head:
a.
Date failed
b. Authorization code (if applicable)
c. Your reference number (if applicable)
d. Warranty type
e. Hold: the claim is put on hold
f. Claim filing location (if applicable)
g. Work location (if applicable)
h. Failure- and defect code
It is possible to attach a file or photo to the claim. Use the button Attach one file in the menu bar. Attachment limits 5 MB.
Parts on the
Claim:
a. Claim lines including: part numbers and quantity.
The saved claim is displayed on page Claim Registration. Verify the information, print the claim, click on Send and you receive a Claim receipt.
Parts in
return
In the saved claim you see which parts are needed in return. These parts must be returned with a copy of the claim to Husqvarna.
xx
When the
claim is sent, a list is created on the parts that are required to be returned. Parts must be returned to the company with a
printed copy of the claim.
This is done
with the function Parts in return list.
4. Follow up on created claims
Created and
sent claims can be followed up using several features within Web Warranty:
q
Approval
status
q
Search
claim
q
Reports
The Approval
status page is used to view current progress/status of claims submitted by a
dealer. Claims that are not yet invoiced or claims invoiced within the last
month are possible to view. When Approval status is selected existing
claims are displayed. You can choose to view:
|
o
All claims |
o
Claims waiting for parts in return |
|
o
Not handled claims |
o
Rejected claims |
To change between these views
settings, click on the corresponding button on the top of the page.
On the Search
claim page, you can search for claims using various criteria. Possible
search criteria are:
|
q
Claim number |
|
|
q
Product number |
|
|
q
Serial number |
|
|
q
Claim date from |
q
Claim date until |
|
q
Invoiced from |
q
Invoiced until |
You can
enter one, several or all search criteria in any combination that fits your
needs.
The claims
that correspond to the entered search criteria are displayed including the
current statuses of the claims.
These
reports can be created to show the following:
q
Dealer
tally – list of all claims
q
Dealer
total – a total of all claims
The
following selections are necessary to generate reports:
q
Date
registered from / to (refers to dealer registration of claims in Web Warranty)
q
Claims
status:
o
All
claims with current status
o
Claims
sent by customer
o
Claims
approved by sales company
The report
is displayed as a PDF document that can be saved, viewed or printed.
The claims have different statuses during the process of the claim. The possible statuses are listed below:
|
Status |
Description |
|
Rejected
by sales company |
The claim
gets this status when the sales company rejects the claim. |
|
Claims
sent by customer |
The claim
gets this status when the dealer sends the claim. |
|
Waiting
for parts in return |
The claim
gets this status when the dealer has sent the claim, but some parts of the
claim needs to be sent in return. |
|
Amended
and approved |
The claim
gets this status after the sales company has handled the claim and some of
the rows were rejected or if something has been modified within the claim.
(Example: labor price adjusted, changed failure code etc.) |
|
Approved
by sales company |
The claim
gets this status when the sales company user approves the claim. |